contact@axiomshine.com(832) 949-2999
Mon–Fri, 8am–6pm

Privacy Policy

Axiom Shine | Effective Date: January 1, 2026

1. Information We Collect

When you request a quote, book a service, or contact us, Axiom Shine may collect:

  • Name
  • Phone number
  • Email address
  • Property or service address
  • City
  • ZIP code
  • Service type
  • Property information
  • Cleaning or service details
  • Appointment information
  • Customer communications
  • Quote or estimate information
  • Payment-related information
  • Form submission information
  • Website technical information, cookies, and analytics where applicable

2. How We Use Your Information

Your information may be used to:

  • Respond to service requests
  • Contact customers
  • Provide estimates
  • Schedule appointments
  • Provide cleaning services
  • Process payments
  • Send appointment confirmations
  • Send appointment reminders
  • Send service-related SMS messages
  • Provide customer support
  • Request feedback
  • Request reviews
  • Manage recurring services
  • Send appropriate follow-up communications
  • Improve services and website functionality
  • Maintain business records
  • Comply with legal requirements

3. SMS / Text Messages

Customers may receive SMS messages related to:

  • Service requests
  • Estimates
  • Appointment confirmations
  • Appointment reminders
  • Service-related communications
  • Customer support
  • Payment-related communications
  • Follow-up communications
  • Feedback or review requests where applicable

Message frequency varies based on your interactions with Axiom Shine. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for assistance.

Opting out of SMS does not prevent you from contacting Axiom Shine through phone or email.

4. SMS Consent

Customers may provide consent to receive SMS communications when they voluntarily provide their phone number and agree to the applicable SMS consent language on an Axiom Shine form. SMS consent is not a condition of purchasing services.

Providing a phone number does not automatically constitute SMS consent. Accepting this Privacy Policy does not automatically opt the customer into SMS messaging.

5. Information Sharing

Axiom Shine does not sell customers' personal information. Information may be shared with trusted service providers when reasonably necessary to operate the business, including providers for:

  • CRM
  • Appointment scheduling
  • Payment processing
  • SMS/voice communication
  • Email
  • Website hosting
  • Analytics

6. Payment Information

Payment information may be processed through third-party payment processors. Axiom Shine does not store full credit card or banking information directly.

7. Data Security

Axiom Shine takes reasonable measures to protect customer information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Customer Privacy Requests

For privacy-related questions or requests, contact us at contact@axiomshine.com.

9. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our website and take effect upon posting. For more details, please review our Terms & Conditions.

10. Contact

Axiom Shine | Houston, TX | contact@axiomshine.com | (832) 949-2999