Terms & Conditions

1. Services

Axiom Shine provides residential and commercial cleaning services in the Houston, TX metro area. All services are subject to availability and must be booked in advance.

2. Service Requests

Customers may submit service requests through the Axiom Shine website and quote system. Submitting a request does not automatically guarantee availability or final pricing.

3. Estimates

Some services require an in-person evaluation before a final price can be determined. The estimate appointment is separate from the actual cleaning appointment. Axiom Shine may determine the final scope and price after evaluating the property or project.

4. Appointments

Appointments may include:

• Free estimate appointments
• Actual cleaning appointments
• Recurring cleaning appointments

Axiom Shine may determine the appropriate appointment duration for actual cleaning services.

5. $50 Deposit

For eligible one-time cleaning services, a $50 deposit may be required to confirm the cleaning appointment. The $50 deposit is applied toward the total service price.

Example: Service total: $400 · Deposit: $50 · Remaining balance: $350.

A free estimate does not require the $50 deposit. Recurring customers may not be required to pay the $50 deposit for each recurring appointment. Not every customer must always pay a $50 deposit.

6. Payment Methods

Axiom Shine may accept available payment methods, including:

• Credit/debit card
• Stripe
• Cash
• Zelle
• Other accepted methods

Payments made outside the online payment system may be recorded manually by Axiom Shine.

7. Final Balance

The remaining balance is the total service price minus payments already received. Axiom Shine may send a payment request or invoice for the remaining balance. The customer will not be charged twice.

8. Change Orders / Additional Services

The final price may change if the scope of work changes. Examples include:

• Additional rooms
• Additional cleaning
• Additional services
• Additional project requirements
• Work requested after the original estimate

Whenever reasonably possible, Axiom Shine will communicate additional charges before performing additional work.

9. Cancellations & Rescheduling

Customers should provide at least 48 hours notice to cancel or reschedule. If cancellation or rescheduling occurs with less than 48 hours notice, the $50 deposit is non-refundable.

Axiom Shine may, at its discretion, apply the deposit toward a future service. No automatic credit or refund is promised.

10. Recurring Services

Recurring services may be scheduled according to an agreed frequency. Recurring customers generally do not need to submit a new quote request for every service. Axiom Shine may adjust scheduling based on availability.

11. Service Completion

A service is considered completed when the cleaning or service work has been completed according to the agreed scope. Payment status and service completion are separate matters.

12. Customer Responsibilities

Customers agree to provide reasonable:

• Property access
• Accurate information
• Disclosure of relevant property conditions
• Safe working conditions

13. Access to Property

You agree to provide safe and clear access to the property at the scheduled time. If our team cannot access the property at the agreed time, the appointment may be canceled and the deposit forfeited.

14. Satisfaction Guarantee

If you are not satisfied with your service, please notify us within 48 hours with photos of the concern. We will return to correct the issue at no additional charge. This guarantee does not apply to areas that were not accessible or not included in the original scope of service.

15. Hazardous Conditions

Our team reserves the right to refuse or discontinue service if the property presents unsafe or hazardous conditions beyond the scope of standard cleaning. In such cases, a partial charge may apply for time already spent.

16. Pets

Please notify us of any pets before your appointment. Our team is pet-friendly, but we require that pets be secured during the service for the safety of both the animals and our staff.

17. Liability

Axiom Shine carries general liability insurance. Any damage claims must be reported within 24 hours of service completion. We are not responsible for pre-existing damage or fragile items that were not disclosed before the appointment.

18. Refunds / Credits

Deposits are generally non-refundable per the cancellation policy. Axiom Shine may determine whether a future-service credit is appropriate according to its cancellation policy. No automatic refunds for deposits are promised.

19. SMS Messaging Terms

Customers who voluntarily provide a phone number and opt in may receive service-related SMS messages from Axiom Shine. Messages may include:

• Service requests
• Estimates
• Appointment confirmations
• Appointment reminders
• Customer support
• Payment-related communications
• Follow-up
• Feedback or review requests

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. SMS consent is not a condition of purchase.

Customers may also contact Axiom Shine directly for assistance with SMS communications:

Email: contact@axiomshine.com
Phone: (832) 949-2999

Submitting a form or providing a phone number does not automatically constitute SMS consent. SMS consent is not combined with acceptance of these Terms & Conditions. For more details, please review our Privacy Policy.

20. Changes to These Terms

Axiom Shine reserves the right to update these terms at any time. Changes will be posted on our website and take effect immediately upon posting.

21. Contact

Axiom Shine | Houston, TX | contact@axiomshine.com | (832) 949-2999